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Post by juthi52943 on Jan 2, 2024 16:37:25 GMT 10
Omni Business multichannel platform with intelligent solutions How to calculate NPS Net Promoter Score For the first step you must set up an NPS survey. The second part is measuring NPS by accumulating responses through a questionnaire. Remember that each answer will represent a number between and . This is known as the NPS scale. It can be divided into categories. Promoters those with answers of or Passives those Job Function Email List with answers of or Detractors all other answers i.e. to After all the NPS responses received all thats important is the category your response falls into. Lets see Promoters Promoters respond or on the scale and are very satisfied with the companys products and services. They are repeat buyers an. Are more likely than most other customers to recommend your products and services to other potential buyers. Liabilities The passives generally gave a score of or . They are somewhat satisfied but could easily switch to a competitors productsservices if given the opportunity. They are unlikely to actively promote your brand but they will not openly criticize you either. Detractors Detractors score or less on the scale.
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